Refund policy
At Kiddoland, we strive to provide you with a great customer experience every time you shop with us. However, if you receive a damaged or faulty product, we offer an exchange within 15 days of delivery on all fresh items.
All you need to do is contact us within 15 days from the date of delivery at:
Exchange Eligibility
Exchange will only be accepted if:
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The product is returned in UN-USED condition
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Tags are intact
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The item is in its original packaging
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The product is in an undamaged condition
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The item is a fresh product (not on promotion or discount)
Exchanges are catered online only and are subject to stock availability.
Products damaged due to neglect, improper usage, or incorrect application are not covered under this policy.
Size Mismatch or Defective Items
If you request an exchange due to:
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Size mismatch
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Receiving a defective item
You will be provided with a replacement (subject to stock availability).
⚠️ Customer is responsible for paying both-side delivery charges.
Non-Exchangeable Items
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Accessories are not eligible for exchange unless damaged.
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Items purchased on promotion or discount are not eligible.
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Exchange or return is not applicable in case of change of mind.
All exchanges and replacements are subject to inspection and approval by our QA team.
Customer Support
For more details, please visit our FAQ page or contact us at:
📞 Monday to Saturday | 10 AM – 10 PM